How We Measure Your Nails
Send Us a Photo:
Please provide a top-down photo of your nails with a visible US coin ( penny nickel dime or quarter ) for scale. If your hands are noticeably different, feel free to include photos of both hands—one showing your thumb and one showing your four fingers. In most cases, one photo of your thumb and one of your four fingers is all we need.
We Handle the Rest:
Our team will take care of the rest, ensuring your nails are properly sized and aligned. We use the photo to accurately size and align your nails.
Why This Works:
- Fast & Easy: Just a couple of photos.
- Accurate Fit: Use a dime, quarter, penny, or nickel as scale to ensure precise sizing.
What is a Bird’s-Eye View?
A top-down photo of your nails, ensuring the camera is directly above.
Do I Need to Measure My Nails?
No, just send a photo with a dime for scale.
How Do I Know If My Photo Is Good Enough?
Clear, top-down view with the dime visible.
What If the Dime Isn’t Visible?
Try again with the dime clearly in view.
Can I Send a Photo from Another Angle?
We recommend a bird’s-eye view for accuracy.
How Do I Send the Photos?
Through the website or email.
Why Do You Need My Thumb Photos?
To ensure a perfect fit, including thumb sizing.
Will I Get a Sizing Guide?
Yes, based on the photos, you’ll receive a customized guide.
What If My Photo Isn’t Clear?
We may ask for a clearer photo if the dime isn’t visible.
Payment & Orders
Payment Methods:
- Apple Pay, Google Pay, Credit/Debit Cards (Visa, MasterCard, Amex)
Is it Safe to Pay with My Credit Card?
Yes, payments are secure and encrypted.
Can I Pay with PayPal?
No, we do not accept PayPal.
Do You Offer Payment Plans?
Currently, we don’t offer installments.
Can I Apply a Discount Code?
Yes, at checkout.
Refunds or Exchanges
Refunds/Exchanges:
Refunds/exchanges within 14 days if unused and in original packaging.
Can I Change My Payment Method After Placing an Order?
No, once processed, changes are not possible.
What If My Payment is Declined?
Check your payment details or contact support.
Custom Designs
How to Create a Custom Design:
Upload your artwork for review through the following link:
Click here to upload your custom design
Accepted Image Formats:
PNG, JPG, or JPEG (high resolution recommended).
Design Timeframe:
Custom nails take 2-3 business days to create and ship.
Sample Request:
You can request a design sample post-payment.
Cost of Custom Nails:
Custom designs typically cost more than standard nails.
Can I Make Changes to My Design After Submitting It?
Changes after submission may be difficult, but we will try to accommodate.
Are Custom Nails Available in Both Short and Long Lengths?
Yes, specify the length during ordering.
No Design?
We can help create one based on your preferences.
Returns or Exchanges for Custom Nails?
Custom nails can’t be returned unless defective.
Press-On Nails
How to Determine Nail Size:
Use our size chart or send a photo with a dime for accurate sizing.
How Long Do Press-On Nails Last?
With proper care, they last from several days to weeks.
Are They Reusable?
Yes, with proper removal and care.
How to Apply:
Clean nails, choose the correct size, apply adhesive, and press firmly.
How to Remove:
Soak in warm, soapy water or use nail remover solution.
Custom Nails for Special Occasions:
We offer designs for events like weddings and holidays.
Discounts and Promotions
Sign up for newsletters for updates on discounts and offers.
Customer Support Contact:
If you have any questions or need assistance with your order, feel free to reach out, click chat button in bottom left OR Email germayorilorenzo@gmail.com. We’re here to help with sizing concerns, returns, or any other inquiries you may have. We strive to respond within 24 hours to ensure you have the best possible experience with our products.